Legal
Privacy notice
Last updated: 13 November 2026
This Notice explains how I3H Investment LLC processes the Personal Data you share through the Website. The Website provides information only. It has no online store, user accounts, or payment facility. The Form is the only place on the Website where we request Personal Data.
1. Definitions and interpretation
1.1 In this Notice:
- (a) "Applicable Law" means any law or regulation that applies to I3H or to the processing of Personal Data described in this Notice, including the PDPL;
- (b) "the Form" means the contact form on the Website;
- (c) "Google" means Google, acting through its Google Workspace service;
- (d) "I3H", "we", "us", and "our" mean I3H Investment LLC;
- (e) "the Notice" means this privacy notice;
- (f) "the PDPL" means the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data;
- (g) "Personal Data" means any information relating to you as an identified or identifiable natural person, within the meaning of the PDPL;
- (h) "Shopify" means Shopify, the platform on which the Website is hosted;
- (i) "the UAE" means the United Arab Emirates;
- (j) "the Website" means the website at www.i3h.ae; and
- (k) "you" and "your" mean any person who uses the Website or sends us a message, whether through the Form or by email to contact@i3h.ae.
1.2 Headings in this Notice are for convenience only and do not affect its interpretation.
2. Controller
2.1 I3H is the controller of the Personal Data that you send through the Form.
2.2 I3H is a limited liability company licensed by the Department of Economy and Tourism of the Government of Dubai under commercial license No. 1427702, with its head office in the Emirate of Dubai, United Arab Emirates.
2.3 You may contact I3H about any matter in this Notice at contact@i3h.ae.
3. Personal Data we collect
3.1 Through the Form, we collect the following Personal Data:
| Data | Required? |
|---|---|
| Your name | Yes |
| Your email address | Yes |
| Your organization | No |
| Your phone number | No |
| The topic you choose | No |
| Your message | No |
| Your agreement that we may use these details to reply to your request | Yes |
3.2 We receive only the Personal Data that you enter in the Form.
3.3 You should not send sensitive personal data (for example, health, religious, or financial account details) or confidential business information through the Form.
3.4 When you browse the Website:
- (a) the Website's own code sets no cookies, uses no local or session storage in your browser, and runs no analytics, advertising pixel, tag manager, chat widget, or embedded video or map; and
- (b) the Website's fonts and images are served by Shopify with the Website itself, and not by a font service or any other third party.
3.5 The Website is hosted on Shopify. The platform receives technical data from every visit, including your IP address, browser and device type, and the pages you request. Shopify may also set its own cookies (see clause 9). We do not add to this data or use it to identify you.
4. Purpose and legal basis
4.1 We use the Personal Data that you send for one purpose only: to read your request and reply to it.
4.2 We reply within two business days.
4.3 Our legal basis for this processing under the PDPL is your consent, which you give by checking the box on the Form.
4.4 Where we keep a record of our exchange after replying, we do so to meet our legal obligations or to establish or defend legal claims, as Applicable Law allows.
4.5 We do not use your Personal Data for marketing, we do not add you to a mailing list, we do not sell your Personal Data, and we do not use it to make automated decisions about you.
5. Processors and other recipients
5.1 The following two service providers process your Personal Data on our behalf:
- (a) Shopify, which hosts the Website, runs the Form, and delivers each message to our mailbox by email. Shopify may keep a copy as part of providing its service; and
- (b) Google, which, through Google Workspace, hosts our email at contact@i3h.ae, where your message is received and kept.
5.2 Your message is read by the people at I3H who handle your request.
5.3 We do not share your Personal Data with anyone else, unless Applicable Law, a court or a competent authority requires it.
5.4 Shopify also processes some visit data for its own purposes, including security, fraud prevention, spam prevention, and platform analytics. It processes that data under its own privacy policy (shopify.com/legal/privacy), rather than on our instructions. Shopify may also apply its own spam protection to the Form.
6. Transfers outside the UAE
6.1 Shopify and Google operate their services from data centers in several countries. Your Personal Data will therefore be stored and processed outside the UAE, including in countries whose data protection laws differ from UAE law.
6.2 Shopify and Google process that Personal Data under their own data protection terms with us.
6.3 This clause 6 applies to every message we receive, whether through the Form or by email to contact@i3h.ae.
6.4 If you do not want your Personal Data to be processed outside the UAE, you should not send it to us.
7. Retention
7.1 We keep your message and the Personal Data in it for 12 months after our last exchange with you, and then delete them, unless a business relationship between us has started, Applicable Law requires us to keep them longer, or we need them for a legal claim.
7.2 If you ask us to delete them sooner, we shall do so, subject to the same exceptions.
8. Your rights
8.1 Under the PDPL, and subject to the conditions and exceptions in it, you may:
- (a) ask what Personal Data we hold about you, how we use it, and who receives it, and obtain a copy;
- (b) ask us to correct Personal Data that is wrong or incomplete;
- (c) ask us to delete your Personal Data;
- (d) ask us to restrict or stop using your Personal Data;
- (e) ask us to send your Personal Data to you or to another controller in a structured, machine-readable form, where Applicable Law gives this right; and
- (f) withdraw your consent at any time.
8.2 Withdrawing your consent does not affect our processing of your Personal Data before that withdrawal. If you withdraw your consent, we shall stop using your Personal Data to reply to you.
8.3 To exercise any of these rights, write to contact@i3h.ae from the email address you used on the Form, or provide another way for us to verify your identity. We may request information to confirm your identity before acting on your request. We do not charge for a request unless Applicable Law allows a fee.
8.4 If you believe that we have processed your Personal Data unlawfully, you may complain to the UAE Data Office. We would welcome the opportunity to address your concern first.
9. Cookies
9.1 The Website's own code sets no cookies and stores nothing in your browser.
9.2 Any cookie you see on the Website is set by Shopify, the platform on which the Website runs. Shopify uses these cookies, for example, to operate and secure the Website, remember your cookie preferences, and measure use of its platform.
9.3 The cookies Shopify sets depend on its platform and may change over time. Shopify lists them on its own cookie page (shopify.com/legal/cookies).
9.4 You may block or delete cookies through your browser settings. The Website's informational pages will still work.
10. Children
10.1 The Website is intended for adults in a business context. It is not directed at children, and we do not knowingly collect Personal Data from anyone under 18.
10.2 If you believe that a child has sent us Personal Data, write to contact@i3h.ae and we shall delete it.
11. Visitors from the European Economic Area, the United Kingdom, and the United States
11.1 European Economic Area and United Kingdom. If the EU General Data Protection Regulation or the UK General Data Protection Regulation applies to our processing of your Personal Data, the following also applies:
- (a) our legal basis is your consent (Article 6(1)(a)) and, for keeping a record of our exchange, our legitimate interest in handling and documenting business correspondence (Article 6(1)(f));
- (b) you have the rights of access, rectification, erasure, restriction, objection and data portability, and the right to withdraw consent;
- (c) you may also complain to the data protection authority where you live or work; and
- (d) your Personal Data is transferred outside the European Economic Area and the United Kingdom to the UAE and to our service providers, under the providers' own data protection terms.
11.2 United States.
- (a) We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
- (b) We do not knowingly collect personal information from children under 13.
- (c) You may ask to know, correct, or delete the personal information that you sent us by writing to contact@i3h.ae.
12. Changes to this Notice
12.1 We may update this Notice when the Website or Applicable Law changes.
12.2 The date at the top of this Notice shows the latest version.
12.3 If a change affects how we use Personal Data that you have already sent us, we shall tell you before the change applies to you.
13. General
13.1 Severability. If any provision of this Notice is found to be invalid or unenforceable, the remaining provisions remain in force.
14. Contact
I3H Investment LLC
Dubai, U.A.E.